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Customizing PHP settings of locked Plesk subscription resets "open_basedir" parameter for subdomains

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Alexander Tsmokalyuk
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Plesk Onyx for Linux kb: bug ABT: Group A

Applicable to:

  • Plesk Onyx for Linux

Symptoms

  1. open_basedir PHP parameter set as null in Subscriptions > example.com > subdomain.example.com > PHP Settings .
  2. Example.com subscription is locked.
  3. Changing memory_limit PHP parameter in Subscriptions > example.com > Customize > PHP Settings causes the resetting of the open_basedir PHP parameter for subdomain.example.com to the default:

    PLESK_INFO: {WEBSPACEROOT}{/}{:}{TMP}{/}.

Cause

Plesk bug with ID #PPPM-7585 which is planned to be fixed in future Plesk updates.

Resolution

As a workaround:

  1.  Log in to Plesk
  2. Set the needed memory_limit value in Domains > example.com > PHP Settings.
  3. Set the needed memory_limit value in Domains > subdomain.example.com > PHP Settings.

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