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Unable to install Plesk Premium Email extension: Error occurred during /usr/bin/base64 command

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Leonid Gukhman
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Plesk for Linux kb: technical ext: kolab ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

  • Plesk Premium Email extension fails to install the packages, one of the following errors are displayed:

    PLESK_ERROR: Installation failed. Please examine logs and contact support.
    - Installation failed: Installing the Kolab software repository...

    PLESK_ERROR: Installation failed. Please examine logs and contact support.
    - filemng failed: filemng: Error occurred during /usr/bin/base64 command.

  • During the installation, the following errors might be shown in the log file /var/log/plesk/panel.log:

    CONFIG_TEXT: ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/filemng' 'root' 'base64' '/etc/guam/sys.config' '--allow-root'] with exit code [1]
    ERR [panel] '/usr/local/psa/admin/bin/filemng' 'root' 'base64' '/etc/guam/sys.config' '--allow-root' failed with code 1.
    stdout:
    base64: /etc/guam/sys.config: No such file or directory
    filemng: Error occurred during /usr/bin/base64 command.

    CONFIG_TEXT: Error: Package: php-kolab-2.0-2.1.p17.el7.kolab_16.x86_64 (kolab-16)
    Requires: php(api) = 20100412-64
    Installed: php-common-5.4.45-56.el7.art.x86_64 (@atomic)
    ...
    Installed: php-common-5.4.45-56.el7.art.x86_64 (@atomic)
    ...

    CONFIG_TEXT: Failed to solve dependencies:
    php-process-5.4.16-48.el7.x86_64 requires php-common(x86-64) = 5.4.16-48.el7

Cause

The OS PHP was installed from Atomic repository instead of the OS vendor repository, causing conflicts with the Plesk Premium Email packages.

Resolution

  1. Connect to the server via SSH

  2. Disable Atomic repository:

    # yum-config-manager --disable atomic

  3. Remove the OS PHP provided by Atomic:

    # plesk installer --select-release-current --remove-component phpgroup

  4. Install the OS PHP provided by the OS vendor repository:

    # plesk installer --select-release-current --install-component phpgroup

  5. Retry installing Plesk Premium Email packages: Log in to Plesk > Plesk Premium Email > Install

  6. Enable back again the Atomic repository:

    Warning: It is not recommended to enable 3rd party repositories since these might conflict with Plesk packages

    # yum-config-manager --enable atomic

Comments

1 comment

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  • Avatar
    Mark Asher (Edited )

    Plesk Obsidian. CentOS 7.x

    I followed the steps described above but it returned the following errors:

    112 packages excluded due to repository priority protections
    Package php-mysql is obsoleted by php-mysqlnd, but obsoleting package does not provide for requirements
    Package php-mysql is obsoleted by php-mysqlnd, but obsoleting package does not provide for requirements
    Package php-mysql is obsoleted by php-mysqlnd, but obsoleting package does not provide for requirements
    Package php-mysql is obsoleted by php-mysqlnd, but obsoleting package does not provide for requirements
    Package php-mysql is obsoleted by php-mysqlnd, but obsoleting package does not provide for requirements
    Package php-mysql is obsoleted by php-mysqlnd, but obsoleting package does not provide for requirements
    Package php-mysql is obsoleted by php-mysqlnd, but obsoleting package does not provide for requirements
    Exception: Failed to solve dependencies:
    psa-php5-configurator-1.8.0-2.centos.7+p18.0.36.0+t210604.1022.x86_64 requires php-mysql

    ERROR: The Yum utility failed to install the required packages.
    Attention! Your software might be inoperable.
    Visit https://support.plesk.com/ to search for a solution.
    exit status 1

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