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Unable to upload a large file using Plesk File Manager: No upload response

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Nelson Leiva
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Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

Unable to upload a large file using Plesk File Manager:

PLESK_ERROR: No upload response

Cause

The time required to upload a big file exceeds the session idle time of Plesk, which is equal to 30 minutes by default. This parameter sets the expiry period for cookies, and after it exceeds, a user logs out from Plesk.

Resolution

  1. Login to Plesk

  2. Navigate to Tools & Settings > Session Idle Time

  3. Increase Session idle time parameter to the value enough to upload a big file (for example, to 60 minutes).

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Note: Alternatively, it is possible to upload big files using FTP client.

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