On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at MyPlesk.com/Plesk360/Platform360 please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Unable to upload a large file using Plesk File Manager: No upload response

Avatar
Stefan Yakubov
Updated
Follow
Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

Unable to upload a large file using Plesk File Manager:

PLESK_ERROR: No upload response

Cause

The time required to upload a big file exceeds the session idle time of Plesk, which is equal to 30 minutes by default. This parameter sets the expiry period for cookies, and after it exceeds, a user logs out from Plesk.

Resolution

  1. Login to Plesk

  2. Navigate to Tools & Settings > Session Idle Time

  3. Increase Session idle time parameter to the value enough to upload a big file (for example, to 60 minutes).

    2.png

Note: Alternatively, it is possible to upload big files using FTP client.

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles