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Unable to upload a large file using Plesk File Manager: No upload response

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Stefan Yakubov
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Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

Unable to upload a large file using Plesk File Manager:

PLESK_ERROR: No upload response

Cause

The time required to upload a big file exceeds the session idle time of Plesk, which is equal to 30 minutes by default. This parameter sets the expiry period for cookies, and after it exceeds, a user logs out from Plesk.

Resolution

  1. Login to Plesk

  2. Navigate to Tools & Settings > Sessions Management

  3. Increase Session idle time parameter to the value enough to upload a big file (for example, to 60 minutes).
    mceclip0.png

Note: Alternatively, it is possible to upload big files using an FTP client.

Comments

1 comment

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    Peter Kaye

    I have this error message with an idle time of 120 mins.  And after successfully uploading a file of similar size (170MB). 

    In the past weeks, big files like this have been uploaded repeatedly without error. Any thoughts?

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