Emails sent from a Plesk server to mail services like Gmail, Outlook or Yahoo! Mail appear in spam. How to troubleshoot?

Follow

Comments

11 comments

  • Avatar
    Soufiane Abid

    Hi 

    All settings is good but when check email source 

    SPF "pass"

    dkim "pass"

    dmarc "pass"

    but message go to spam folder !! 

    any idea or solve for this problem

    0
    Comment actions Permalink
  • Avatar
    Daria Gavrilova

    Hello @Soufiane Abid,

    As all settings are correct, but emails still hit the Spam folder, please contact support of a corresponding mail service to remove your IP address from their blacklists:

    0
    Comment actions Permalink
  • Avatar
    Michel Renard

    Hello @Daria

    I know the answer, because I have already had this kind of problem with other panels. Even Microsoft do not know given correct answer because I joined @Soufiane, I have the same thing is one for an anomaly, this falls in junk mail.

    Michel Renard

    0
    Comment actions Permalink
  • Avatar
    Ivan Postnikov

    Hello @Michel Renard,

    Thank you for sharing your user experience.

    Indeed, as Daria said, if the message passes SPF, DKIM and DMARC checks and the server is not blacklisted but mail still arrived to the junk folder then the issue is on the mail provider side.

    I would recommend you to review mail headers of the "junk" messages and sent them to mail provider technical support to investigate the reasons why it happened.

    0
    Comment actions Permalink
  • Avatar
    Michel Renard

    Hello

    They just answered me and told me about JMRP and mail formatting, I use Outlook, the HTML format would be a big risk factor regarding the message sending?

    Are your lines, SPF and DMARC the right ones for sending a message?

    Michel

    0
    Comment actions Permalink
  • Avatar
    Michel Renard

    Hello

    For my part is via the configuration it works great.

    I had to sign the agreement as Microsoft 'JMRP'.

    there is

    Michel Renard (FoxStudio)

    0
    Comment actions Permalink
  • Avatar
    Le Nguyen Kha

    Dear Kuzma Ivanov

    My hosting running Plesk version 12.5.30 and my boss dont want to upgrade it, so i can not use DKIM system. Because of that, our emails send from my hosting sever always go into spam inbox. Could you tell me can i fix that issue without upgrade Plesk version, or if i upgrade to lastest version and enable DKIM how many percent our emails will go to our customer's inbox?

    0
    Comment actions Permalink
  • Avatar
    Daria Gavrilova

    Hello @Michel Renard,

    Thank you for the update.

    Let me address your questions one by one:
    > the HTML format would be a big risk factor regarding the message sending?
    No, there should be no risks in regards of it.

    > Are your lines, SPF and DMARC the right ones for sending a message?
    Yes, SPF and DMARC are the correct ones if it is setup properly.
    More information about SPF and DMARC configuration you may find here:

    > For my part is via the configuration it works great. I had to sign the agreement as Microsoft 'JMRP'.

    Glad to hear that everything works as expected now.

    0
    Comment actions Permalink
  • Avatar
    Daria Gavrilova

    Hello @Le Nguyen Kha,

    Thank you for your question.

    Until Plesk is not upgraded to the newer version, there is no way to use DKIM.
    So it is highly recommended to upgrade Plesk to the newer version using the following guide: How to upgrade Plesk to the next release

    > how many percent our emails will go to our customer's inbox?
    There is no statistics on this matter, however to ensure that everything is setup correctly and your IP address is not in the blacklists, please use the services like MXToolbox blacklist checker or Blacklist Check provided by WhatIsMyIPAddress.com.

    If everything is setup properly, your IP is not blacklisted, however emails still hit the Spam folder, contact support of a mail service to remove your IP address from their blacklists:

    0
    Comment actions Permalink
  • Avatar
    Michele Iannello

    Hello,

    I have setup Plesk Control Panel at a custom url (ps.mydomain.com) using the "Custom Plesk Hostname" extension.

    Where do I find the dkim _domainkey.ps.mydomain.com to use in mydomain.com DNS to validate the email source?

     

    0
    Comment actions Permalink
  • Avatar
    Anton Maslov

    Hello, mydomain.com will have dkim like _domainkey.mydomain.com. DKIM is based on domain name, not Plesk URL. If DKIM is enabled you will see it under Website & Domains > domain.com > DNS settings.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request