A server backup task finishes with the error: backup_restore_helper utility returned incorrect result




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    Peter Debik

    We are seeing the error message on one 17.0 host since last week (March 1st), and on another 17.0 host since this night (March 7th), too. But the words "utility" or "incorrect" are not included in psadump.log. Is this the same issue? How to tell? And how to fix it?

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    Denis Bykov


    Earlier, bug #PPPM-7505 was only reproduced for Plesk Onyx 17.5. It was fixed in version 17.5 microupdate #32.

    It is hard to say whether it is the same issue in your case or not due to the lack of symptoms. I suggest contacting a regular support for the investigation.

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