Statistics in Plesk is not being updated

Symptoms

• Statistics in Plesk is not updated for several days.

• Logs are not rotated.

• High load can be observed on the server:

  # top | grep load

• In the logfile /var/log/cron it is shown that the Plesk Daily Maintenance process has started but not is completed:

  CONFIG_TEXT: example run-parts(/etc/cron.daily)[901]: starting 50plesk-daily

  • In some cases, the following errors can be found in /var/log/cron:

    CONFIG_TEXT: May 18 08:01:01 ib anacron[4315]: Job `cron.daily' locked by another anacron - skipping
    ib anacron[16193]: Job `cron.daily' locked by another anacron - skipping
    ib anacron[30386]: Job `cron.daily' locked by another anacron - skipping
    ib anacron[12151]: Job `cron.daily' locked by another anacron - skipping
    ib anacron[26454]: Job `cron.daily' locked by another anacron - skipping
    ib anacron[9452]: Job `cron.daily' locked by another anacron - skipping

• The Plesk Daily Maintenance process still running on the server:

  # ps aux | grep daily
  root 901 0.0 0.0 113116 8 ? SN 10/06 0:00 /bin/bash /bin/run-parts /etc/cron.daily
  root 917 0.0 0.0 113116 0 ? SN 10/06 0:00 /bin/sh /etc/cron.daily/50plesk-daily
  root 918 0.0 0.0 113480 0 ? SN 10.06 0:00 awk -v progname=/etc/cron.daily/50plesk-daily progname { ???? print progname ":\n" ???? progname=""; ??? } ??? { print; }
  root 12708 0.0 0.0 377400 0 ? SN 10/06 0:00 /usr/bin/sw-engine -c /usr/local/psa/admin/conf/php.ini
  /usr/local/psa/admin/plib/DailyMaintainance/task-script.php ExecuteSpamtrain --period=daily

Cause

The Plesk Daily Maintenance process is not responding.

Resolution

1. Connect to a Plesk server via SSH.

2. Find all processes related to the Plesk Daily Maintenance processes:

   # ps aux | grep daily
   root 901 0.0 0.0 113116 8 ? SN 10/06 0:00 /bin/bash /bin/run-parts /etc/cron.daily
   root 917 0.0 0.0 113116 0 ? SN 10/06 0:00 /bin/sh /etc/cron.daily/50plesk-daily
   root 918 0.0 0.0 113480 0 ? SN 10.06 0:00 awk -v progname=/etc/cron.daily/50plesk-daily progname { ???? print progname ":\n" ???? progname=""; ??? } ??? { print; }
   root 12708 0.0 0.0 377400 0 ? SN 10/06 0:00 /usr/bin/sw-engine -c /usr/local/psa/admin/conf/php.ini
   /usr/local/psa/admin/plib/DailyMaintainance/task-script.php ExecuteSpamtrain --period=daily

3. Kill all processes mentioned in the output of the command above:

   # kill -9 901 917 918 12708