Unable to open Updates & Upgrades on Plesk for Linux: ERR_CONNECTION_TIMED_OUT

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    Daerik Khan

    I know that we always want to think it's a firewall issue, which at times it is; mostly on new servers. However, I manage 15 servers that utilize Plesk and it used to only occur infrequently on older versions that would just require removing the lock file. In recent updates, this issue has been happening more frequently to the point I handle most changes via CLI just to avoid the headache. Naturally, this is unfair for some not-so-savvy tech users.

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    Alexandr Redikultsev

    Hello, @Daerik Khan!

    There indeed can be some issues when Web Installer updates itself and the update require some additional time and failing with timeout because it was not able to update itself in time.

    In such case, next try from web interface after a couple of minutes should help.

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    Vojjin

    After clicking updates/upgrades I'm redirected to  https://.........com:8443/admin/update/product/ and then to https://...........com:8447/?secret=&locale=en-US and I'm getting error ERR_TIMED_OUT. My port is opened, 

    [root@packet ~]# iptables -nL | grep 8447
    ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 tcp dpt:8447

    Are there ant other reason why I'm receiving this, since I haven't update Plesk and system from October last year.

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    Julian Bonpland Mignaquy

    Hi @Vojjin,

    I see that the port is open. Could you open a ticket with us in order to check on this issue? https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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    Tom (Edited )

    @Vojjin

    open a ssh session to the server, install updates with "plesk installer update" after this you can reach the Updates/Upgrades Webseite under port 8447 again without connection timeout.

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    Vojjin

    Hello.. Problem is solved. Reason was that yum hangs for a very long time. I have just stopped yum process and everything work as expected :)

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    Tom Robak

    When I've tried to update Plesk Obsidian I received error ERR_TIMED_OUT. To me solution was easy. In terminal as root find the corresponding "installer" process

    ps aux | grep installer

    Find the process pid and kill it using command

    kill -9 XXXXX

    After that all started working fine (check example below)

    [root@srv run]# ps aux | grep installer
    root 965728 0.0 0.0 112812 964 pts/0 S+ 05:07 0:00 grep --color=auto installer
    root 1268412 0.0 0.0 211020 3300 ? S Sep17 0:00 /var/cache/parallels_installer/parallels_installer_CloudLinux_7_x86_64_3.30.0 --service-mode --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser
    [root@srv run]# kill -9 1268412
    [root@srv run]# ps aux | grep installer
    root 966058 0.0 0.0 112812 964 pts/0 S+ 05:08 0:00 grep --color=auto installer
    [root@srv run]#

     

     

     

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