- Plesk for Windows
An email address firstname.lastname@example.org does not have a mailbox and is set as forwarding in Plesk.
When sending an email to email@example.com , it bounces with the following error message:
PLESK_INFO: MailEnable: Message could not be delivered to some recipients.
The following recipient(s) could not be reached:
Reason: Remote SMTP Server Returned: 550 Requested action not taken: mailbox unavailable or not local.
The email address firstname.lastname@example.org is not listed in the forwarding list of the email address email@example.com and does not exist in Plesk.
The email address firstname.lastname@example.org exists in MailEnable configuration.
Connect to the Plesk server via RDP .
Go to Windows Start > All Programs > MailEnable > MailEnable .
In the MailEnable management console go to Messaging Manager > Post Offices > example.com > Mailboxes > right-click on email@example.com to open its Properties > Redirection tab.
Select the mailbox that does not exist in Plesk and click Remove .
- Click OK to apply the changes.