On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Is it possible to migrate Plesk without source root user password?

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2 comments

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    Vincent

    Hello,

    We use Plesk on a VPS at Amazon Lightsail with Ubuntu 18.04. By default the root account is not allowed to ssh into the the VPS.

    What would be the workaround to be able to update Plesk and install extensions? When I tried Plesk web asks for root password.

    Cheers,

    Vincent

     

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    Ivan Postnikov

    Hello @Vincent,

    This article should help.

    You will need to set a password for root using the provided instructions.

    It is due to security restrictions on Amazon instances side.

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