Unable to open Plesk File Manager when CGroups are enabled: Symlinks out of webspace are prohibited /: Access to realpath denied




  • Avatar
    Juan Antonio Cifuentes

    Hi Vitaly, I'm having the same symlink error when I access File Manager:

    Symlinks out of webspace are prohibited /: Access to realpath denied:

    The apache nginx workaround seems not to work for me.

    And I found the same issues explained in this article too:


    Tried the solutions suggested and doesn't work for me too. File Manager only works without errors when I disable cgroups service.

    Thank you very much for your help.

  • Avatar
    Tomas Imatel

    Juan Antonio solution worked for us!

    Installed Plesk Onyx las version on Ubuntu 16.04. Only way to work with file manager was to uninstall CGroups service.

  • Avatar
    Juan Antonio Cifuentes

    After aplying latest plesk updates and rebooting the system, the trouble has gone. I undid the workaround changes, rebooted again and it's still working ok.

  • Avatar
    Vitaly Zhidkov

    @Juan Antonio, what error do you see when try to access File Manager?

  • Avatar
    Juan Antonio Cifuentes

    Sadly this isn't working for me, don't know if I'm doing something wrong. Any updates on this question? Thank you very much.

Please sign in to leave a comment.

Have more questions? Submit a request