Applicable to:
- Plesk for Linux
Symptoms
-
Roundcube webmail on Plesk server shows blank page.
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The following errors can be found in
/var/log/httpd/error_log:CONFIG_TEXT: [fcgid:warn] [pid 120445] [client 203.0.113.2:51120] mod_fcgid: stderr: PHP Warning: file_put_contents(/usr/share/errors): failed to open stream: Permission denied in /usr/share/psa-roundcube/program/lib/Roundcube/rcube.php on line 1242
[fcgid:warn] [pid 120445] [client 203.0.113.2:51120] mod_fcgid: stderr: PHP Warning: Configuration error. Unsupported database driver: in /usr/share/psa-roundcube/program/lib/Roundcube/rcube.php on line 1347
Cause
suexec module is not enabled.
Resolution
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Go to Tools & Settings > Apache Web Server
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Mark the checkbox near
suexecmodule and click OK:
Click on a section to expand
Go to Tools & Settings > Updates and Upgrades > Add/Remove Components > Webmail services > Roundcube and mark component to remove and click OK:
Install Roundcube at Tools & Settings > Updates and Upgrades > Add/Remove Components > Webmail services > Roundcube and mark component to install:
Comments
4 comments
Same problem but suexec is installed though.
Hello @Boris Becker,
Thank you for your question.
The most probable cause of the issue is that the Roundcube package is corrupted.
To solve the issue it will be required to reinstall Roundcube webmail using steps from the following article: How to install and manage webmail in Plesk?
In case if after that the issue still remains, please submit a request to Plesk Technical Support: How to submit a request to Plesk support?
I think enabling mod_security in Warning mode caused the same issue. I turned it off and it works now. Centos 7, Obsidian
Hello,
Thank you for sharing your experience.
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