Applicable to:
- Plesk for Linux
Symptom
-
When logging in to webmail or a mail client, the email list does not show up. Instead, one of the following error messages appears:
-
in Horde:
PLESK_ERROR: could not open mail inbox
-
in Roundcube:
PLESK_ERROR: Server Error: STATUS: Internal error occurred.
-
-
One of the following error messages appears in
/var/log/maillog:PLESK_INFO: dovecot: service=pop3, user=john_doe@example.com, ip=[]. Error: Index is read-only, can't write-lock /var/qmail/mailnames/example.com/john_doe/Maildir/dovecot.index.log
PLESK_INFO: dovecot: service=lda, user=john_doe@example.com, ip=[]. Error: sieve: failed to open logfile (LOGGING TO STDERR): open(/var/qmail/mailnames/example.com/john_doe/.dovecot.sieve.log) failed: Permission denied (euid=30(popuser) egid=31(popuser) UNIX perms appear ok (ACL/MAC wrong?))
PLESK_INFO: Error: open(/var/qmail/mailnames/example.com/john_doe/Maildir/dovecot-uidlist) failed: Permission denied Aug 4 16:47:26 cloud1 dovecot: service=lda, user=john_doe@example.com, ip=[]. msgid=<john_doe@www.example.com>: save failed to INBOX: Internal error occurred. Refer to server logfor more information.
- If the mailbox is set up in new a mail client, POP3 authorization fails.
Cause
Incorrect ownership on Dovecot files: The owner/group should be popuser:popuser
Resolution
-
Connect to the Plesk server via SSH.
-
Change owner and group to
popuser:popuserfor all Dovecot files that have incorrect ownership:# find /var/qmail/mailnames/ -name dovecot* -exec chown popuser:popuser {} \;
- If this does not help, run:
# chown popuser:popuser -R /var/qmail/mailnames/
Comments
2 comments
it not the solution in my case.
i have over 700.000 Emails in my inbox, removed them to trash (many of them)
Hello Jan Bludau
Thank you for the comment.
Could you, please, clarify why wasn't it an option?
Steps from resolution took too long?
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