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Plesk upgrade/update fails: Error: Failed to attach to cgroup

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Julian Bonpland Mignaquy
Updated
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Plesk Onyx for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk 12.0 for Linux
  • Plesk Onyx for Linux

Symptoms

Plesk update/upgrade fails with the following error in /var/log/plesk/install/autoinstaller3.log file:

CONFIG_TEXT: [2017-05-11 15:06:34.889279] Warning: Failed to attach to cgroup /sys/fs/cgroup/systemd/user/root/tasks, installer might be unexpectedly killed later by the system
[2017-05-11 15:06:34.889510] DEBUG: web server PID: 5688
[2017-05-11 15:06:36.892013] Error: Can't start build-in web-server
Not all packages were installed.
Please try to install packages again later.
Please resolve this issue and try to install the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

Cause

Not clear

Resolution

  1. Login into the server via SSH;
  2. Re-run upgrade/update:

    # plesk installer

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  • Avatar
    John Rushton 
    Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => aspect=panel
)

Details: Doing restart of Plesk Installer...
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Getting new version of Plesk Installer...
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Getting done, Plesk Installer is ready to restart.
Doing restart of Plesk Installer...
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Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Hit:1 http://autoinstall.plesk.com/pool/PSA_18.0.41_8197 focal InRelease
Hit:2 http://autoinstall.plesk.com/SITEBUILDER_18.0.29 all InRelease
Hit:3 http://autoinstall.plesk.com/PMM_0.1.11 focal InRelease
Get:4 http://autoinstall.plesk.com/pool/PHP_7.1.33_98 focal InRelease [3545 B]
Get:5 http://autoinstall.plesk.com/pool/PHP_7.2.34_151 focal InRelease [3545 B]
Get:6 https://autoinstall.plesk.com/grafana/deb stable InRelease [6552 B]
Hit:7 http://autoinstall.plesk.com/pool/PHP_7.3.33_248 focal InRelease
Hit:8 http://autoinstall.plesk.com/PHP74_17 focal InRelease
Get:9 http://autoinstall.plesk.com/PHP80_17 focal InRelease [6129 B]
Get:10 http://autoinstall.plesk.com/PHP81_17 focal InRelease [6129 B]
Get:11 http://security.ubuntu.com/ubuntu focal-security InRelease [114 kB]
Hit:12 http://archive.ubuntu.com/ubuntu focal InRelease
Get:13 http://archive.ubuntu.com/ubuntu focal-updates InRelease [114 kB]
Get:14 http://autoinstall.plesk.com/pool/PHP_7.1.33_98 focal/all amd64 Packages [9649 B]
Get:15 http://archive.ubuntu.com/ubuntu focal-backports InRelease [108 kB]
Get:16 http://autoinstall.plesk.com/pool/PHP_7.2.34_151 focal/all amd64 Packages [9435 B]
Get:17 http://autoinstall.plesk.com/PHP80_17 focal/all amd64 Packages [9059 B]
Get:18 http://autoinstall.plesk.com/PHP81_17 focal/all amd64 Packages [9056 B]
Get:19 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages [1746 kB]
Get:20 http://archive.ubuntu.com/ubuntu focal-updates/universe amd64 Packages [918 kB]
Fetched 3063 kB in 2s (1233 kB/s)
Reading package lists...
W: Target Packages (all/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Packages (all/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Translations (all/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target CNF (all/cnf/Commands-amd64) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target CNF (all/cnf/Commands-all) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Packages (all/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Packages (all/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Translations (all/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target CNF (all/cnf/Commands-amd64) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target CNF (all/cnf/Commands-all) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
Detecting installed product components.
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
Synchronizing the Debian APT package index files...
Hit:1 http://archive.ubuntu.com/ubuntu focal InRelease
Hit:2 http://archive.ubuntu.com/ubuntu focal-updates InRelease
Hit:3 http://security.ubuntu.com/ubuntu focal-security InRelease
Hit:4 http://autoinstall.plesk.com/pool/PSA_18.0.41_8197 focal InRelease
Hit:5 http://archive.ubuntu.com/ubuntu focal-backports InRelease
Hit:6 http://autoinstall.plesk.com/SITEBUILDER_18.0.29 all InRelease
Hit:7 http://autoinstall.plesk.com/PMM_0.1.11 focal InRelease
Hit:8 http://autoinstall.plesk.com/pool/PHP_7.3.33_248 focal InRelease
Get:9 https://autoinstall.plesk.com/grafana/deb stable InRelease [6552 B]
Hit:10 http://autoinstall.plesk.com/PHP74_17 focal InRelease
Fetched 6552 B in 1s (5307 B/s)
Reading package lists...
W: Target Packages (all/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Packages (all/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Translations (all/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target CNF (all/cnf/Commands-amd64) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target CNF (all/cnf/Commands-all) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Packages (all/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Packages (all/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Translations (all/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target CNF (all/cnf/Commands-amd64) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target CNF (all/cnf/Commands-all) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file pool/PSA_18.0.41_8197/examiners/repository_check.sh: 0%
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Checking whether the package dependencies are resolved.
Reading package lists...
Building dependency tree...
Reading state information...
You might want to run 'apt --fix-broken install' to correct these.
The following packages have unmet dependencies:
 linux-image-generic : Depends: linux-image-5.4.0-109-generic but it is not going to be installed
                       Recommends: thermald but it is not going to be installed
 linux-modules-extra-5.4.0-100-generic : Depends: linux-image-5.4.0-100-generic but it is not going to be installed or
                                                  linux-image-unsigned-5.4.0-100-generic but it is not going to be installed
 linux-modules-extra-5.4.0-107-generic : Depends: linux-image-5.4.0-107-generic but it is not going to be installed or
                                                  linux-image-unsigned-5.4.0-107-generic but it is not going to be installed
 linux-modules-extra-5.4.0-109-generic : Depends: linux-image-5.4.0-109-generic but it is not going to be installed or
                                                  linux-image-unsigned-5.4.0-109-generic but it is not going to be installed
 linux-modules-extra-5.4.0-99-generic : Depends: linux-image-5.4.0-99-generic but it is not going to be installed or
                                                 linux-image-unsigned-5.4.0-99-generic but it is not going to be installed
E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).



Installation will not continue

ERROR: The 'apt' utility failed to install the required packages.
Not all packages were installed.
Visit https://support.plesk.com/ to search for a solution.
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  • Avatar
    Anton Maslov

    John Rushton try to run below command:

    apt-get -f install

    It likely fail with another error which you may use to search through knowledgebase and fix. One of the most common errors is lack of disk space under /boot partition: you may either extend it or remove old linux-image files with unused version.

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