- Plesk for Windows
- Plesk Onyx for Windows
Note: This article has the reference to the issue with the fix available:
"If Plesk data directory and Plesk installation directory were different,
upgrading from Plesk 17.0 to a later version failed with an ‘Access is denied’ message."
- Plesk Onyx 17.8 Preview 1 16 May 2017 (Windows)
Update from Plesk 17.0 to 17.5 failed with the following error message:
Command "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mysqlmngadm.exe" --up grade-server-data "--initial-ver=5.5" "--target-ver=5.5.54" failed with code 1. Output: Stop service... Removing InnoDB log files... Start service... Access is denied. (Error code 5) at StartService 'PleskSQLServer' at (service::startService line 211) at startService(PleskSQLServer)(service::startService line 274) at execute console command --upgrade-server-data(vconsoleapp::start line 122) at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mysqlmngadm.exe " --upgrade-server-data "--initial-ver=5.5" "--target-ver=5.5.54"(vconsoleapp::r un line 139)
at (CmdAction::Commit line 393) at Execute action Upgrade data of MySQL Server...(executeList line 271) Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Mic rosoft-2003-i386\mysql-admin.msi': Fatal error during installation. (Error code 1603) ERROR: The installation of the package 'mysql' failed with code 1603. (upgrade: Upgrading Plesk SQL server...) Not all packages were installed. Please contact product technical support.
This is a Plesk bug with ID #PPP-29170 which was fixed in Plesk Onyx 17.8 Preview 1 .
As workaround, create an empty file in