Unable to start Kaspersky antivirus: Unable to manage service by kavmng

Created:

2017-05-10 14:07:41 UTC

Modified:

2017-08-08 13:27:55 UTC

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Unable to start Kaspersky antivirus: Unable to manage service by kavmng

Symptoms

Unable to start Kaspersky antivirus in Tools and Settings > Service Management:

Unable to start service: Unable to manage service by kavmng

Trying to start it from the server results in:

# /etc/init.d/kavehost start
Starting kavehost: Can't start server
                                                            [FAILED]

The following errors are found in /var/log/plesk/rc_actions.log file:

May 09 14:31:58 systemd[1]: Starting Kaspersky antivirus service...
May 09 14:31:58 kavehost[11198]: Can't start server
May 09 14:31:58 systemd[1]: kavehost.service: Control process exited, code=exited status=8
May 09 14:31:58 systemd[1]: Failed to start Kaspersky antivirus service.
May 09 14:31:58 systemd[1]: kavehost.service: Unit entered failed state.
May 09 14:31:58 systemd[1]: kavehost.service: Failed with result 'exit-code'.

Cause

Hanged Kaspersky processes

Resolution

1. Find all Kaspersky processes:

# ps aux | grep kav
root     29789  0.0  0.0  30088  1004 ?        Ssl  May 01   0:00 /opt/kav/sdk8l3/bin/kavehost -c /etc/kavehost.xml

2. Remove them:

# kill 29789  

3. Start Kaspersky from Plesk interface in Tools and Settings > Services Management

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