- Plesk for Linux
Plesk administrator receives the following email notification every day:
PLESK_ERROR: Unable to update PLSK.12345678.0005: an error occurred while processing your key.
You can try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let Plesk try to update it in the next 24 hours. If you do not want to receive this notification any more, remove this key from Plesk.
The license key is expired. Some features can be unavailable. Please contact your hosting provider.
However, the current Plesk license (which is shown in Tools & Settings > License Management ) is PLSK.12345678.0006.
- Additionally, the following error may be found in
CONFIG_TEXT: ERR  error: Cannot find a key with ID "EXT.12345678.0005"
ERR [panel] Unable to read additional key info: :
Obsolete key version in
- Log in to Plesk via SSH
Find the file which contains the key version mentioned in the error message:
# grep -ri 0005 /etc/sw/keys/
/etc/sw/keys/keys/keyXXd4E5F6: <core:key-version core:type="string">0005</core:key-version>
Move the found file to the
# mv /etc/sw/keys/keys/keyXXd4E5F6 /etc/sw/keys/backup/
- Remove the
/etc/sw/keys/registry.xmlfile and recreate it by logging out and logging back in to Plesk.
- Go to Tools & Settings > Licence Management and click Retrieve Keys.