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Plesk-hosted website shows wrong content

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Robert Asilbekov
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Plesk for Windows Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Website shows wrong content.

  • Domain resolves into IP address that is missing from Plesk server:

    # dig +short example.com
    203.0.113.2

    # dig +short -t AAAA example.com
    2001:0db8:85a3:0000:0000:8a2e:0370:7334

    or domain resolves into several IPs at once:

    # dig +short example.com
    203.0.113.2
    203.0.113.3

  • If Wordpress is installed for the website the following error message appear when trying to log in to WordPress admin panel:

    CONFIG_TEXT: Unknown username. Check again or try your email address.

    OR

    CONFIG_TEXT: Unknown email address. Check again or try your username

Cause

IP Address assigned to domain in Plesk doesn't match the address specified in A-record or AAAA-record on name server side.

Note: by default OS prefers IPv6 (AAAA) over IPv4 (A) address.

Resolution

  1. Log in to Plesk

  2. Go to Domains > example.com and identify IP address assigned to the domain:

    mceclip0.png

  3. Go to Domains > example.com > DNS Settings and specify the identified IP address for all DNS records

    Note: if external name server is used, the IP address should be specified there.

  4. Wait until DNS propagation is finished. It can take up to 24-48 hours. Contact registrar company in case of propagation issues.

Comments

2 comments

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  • Avatar
    Arvind jangid

    Hi i am Arvind from India can you suggest for genxcoinexchange web is not open because show error of this site is under maintenance so please suggest to us for when this site is working because I am part of this

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  • Avatar
    Artyom Baranov

    @Arvind jangid,

    Hello! Plesk does not provide hosting services, so I'm afraid I cannot help you with this :( I suggest contacting the hoster of the mentioned domain to clarify its status.

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