Mail stays queued: Quota exceeded (mailbox for user is full)

Created:

2017-05-09 15:10:33 UTC

Modified:

2017-08-16 16:17:11 UTC

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Mail stays queued: Quota exceeded (mailbox for user is full)

Applicable to:

  • Plesk for Linux

Symptoms

  • There are a lot of deferred messages in mail queue Plesk > Tools & Settings > Mail Server Settings > Mail Queue

  • In /var/log/maillog the following can be found:

    dovecot: service=lda, user=john.doe@example.com, ip=[]. msgid=<000601d2c806$ebcf5c40$c36e14c0$@domain.tld>: save failed to INBOX: Quota exceeded (mailbox for user is full)
    dovecot: service=lda, user=john.doe@example.com, ip=[]. msgid=<000601d2c806$ebcf5c40$c36e14c0$@domain.tld>: rejected: Quota exceeded (mailbox for user is full)
    dovecot: service=lda, user=john.doe@example.com, ip=[]. Error: Sendmail process terminated abnormally, exit status 70
    dovecot: service=lda, user=john.doe@example.com, ip=[]. Error: msgid=<000601d2c806$ebcf5c40$c36e14c0$@domain.tld>: Temporarily failed to send rejection: Failed to execute sendmail
    postfix/pipe[33132]: 432832921ED8: to=<john.doe@example.com>, relay=plesk_virtual, delay=29790, delays=29790/0.05/0/0.08, dsn=4.3.0, status=deferred (temporary failure. Command output: plesk sendmail[33185]: Unable to change ownership of mail file `/usr/local/psa/handlers/spool/messageIoBGVK' (1): Operation not permitted 4.2.1 Message can not be delivered at this time )

Cause

Mailbox quota exceeded for a mailbox.

Resolution

  1. Increase mailbox size:

    • Go to Domains > example.com > Email Addresses > john.doe@example.com .

    • Set required Mailbox size.

      mailbox.png
  2. Free some space in a mailbox by removing unnecessary mail.

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