Applicable to:
- Plesk Onyx
Symptoms
Unable to update Atomic ModSecurity rule-set in Plesk. The following error is shown in Plesk UI:
PLESK_ERROR: Failed to update the ModSecurity rule set: modsecurity_ctl failed: HTTP Error 404: Not Found
Unable to download tortix rule set
OR
PLESK_ERROR: Error: Failed to update the ModSecurity rule set: modsecurity_ctl failed: ('The read operation timed out',)
Unable to download tortix rule set
OR
PLESK_ERROR: Error: Failed to update the ModSecurity rule set: modsecurity_ctl failed: HTTP Error 500: Internal Server Error Unable to download tortix rule set
Cause
A temporary issue on Atomic ModSecurity side.
Resolution
-
Go to Plesk > Tools and Settings > Web Application Firewall (ModSecurity), turn off the Web application firewall mode and click the Apply button.
-
Turn it on back again and click the OK button.
-
Rerun Plesk daily task for updating ModSecurity ruleset:
# plesk daily UpdateModSecurityRuleSet
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