Applicable to:
- Plesk for Linux
Symptoms
- Domain example.com is hosted on Plesk server.
-
While checking the domain using the tool dnscheck.pingdom.com , the following information is shown:
PLESK_INFO: SOA
No address found for mail.example.com
Delivery over IPv4 to info@example.com could not be done.
Failed to deliver email for SOA RNAME of example.com (info.example.com) using info@example.com. -
mail.example.com does not get resolved to an IP address:
# dig +short mail.example.com
#
Cause
A record is missing for mail.example.com.
Resolution
Go to
Domains > example.com > DNS Settings
and add
A record with domain name
mail.example.com
and domain's IP address as value:
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