The WordPress admin dashboard is not accessible when the WordPress Toolkit maintenance mode is enabled

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    Mario

    Hi guys, 

    How are we doing on this? I see the last update was 6 months ago. The current functionality/workaround is really not convenient.

    Thanks!

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  • Avatar
    Bato Tsydenov

    @Mario

    This functionality is planned for implementation.

    However, there is no exact ETA for this.

     

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    Unknown User

    So what is the point in calling it "maintenance" mode ..... ???

    just call it "Block Everything" mode !!!

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  • Avatar
    Ivan Postnikov

    Hello @Toulkidis,

    Thank you for the feedback.

    We understand that current functionality of maintenance mode may be inconvenient for some Plesk users. That's why the functionality improvement is planned.

    Until it becomes available, consider using one of the above workarounds.

    Please, subscribe to this article by clicking "Follow" to receive all updates about this functionality.

    Thank you for understanding

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  • Well I seem to be stuck in a problematic loop. My site has gone into maintenance mode, but maintenance mode is on but the toggle to turn it off is disabled because apparently, it's a paid feature, yet I am using the Wordpress toolkit happily within Plesk.

    Any idea how on earth I can get my site back live again?

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  • 123-Reg helped me fix this. I simply deleted .maintenance file in the root directory and the site was back. Not sure it should have ended up in this state in the first place though?

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    Alexandr Redikultsev

    Hi,

    I am glad to hear that the issue is resolved!

    As for the cause of the file to appear, it is possible to activate maintenance mode not only via WordPress toolkit but via WordPress admin dashboard as well.

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    IAN

    @The MAMIL solution worked for me. I rename the file tho.

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    Federica Della Monica

    Hello,

    we found our 3 sites in plesk scheduled maintenance for a toolkit update but no one launched it. Why?

     

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    Artyom Baranov

    @Federica Della Monica

    Seems like you've hit the bug described in the article: https://support.plesk.com/hc/en-us/articles/360018680914

    It is required to remove .maintenance file for each domain manually to fix the issue.

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  • Avatar
    Federica Della Monica

    Hello Artyom,

    I've already removed the .maintenance file and fixed the issue. But due to this automatic update, the company website has been under maintenance for 3 days.

    Could it happen again?

     

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    Artyom Baranov

    @IAN

    Hi! The file can be safely removed. However, renaming works as well.

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  • Avatar
    Alexandr Bashurov

    @Federica Della Monica,

    This situation should not reappear as long as new WPT is installed:
    WordPress Toolkit updates 3.6.1 and 3.6.2 were released few days ago, and they prevent such cases from happening.

    To install the latest available version of the Toolkit, you may use this article: https://support.plesk.com/hc/en-us/articles/115000159173

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  • Avatar
    Michael Albers

    The WP admin is still unavailable in maintenance mode. Is there any update on when this gets fixed? It makes no sense.
    Of course I can implement a work around, but that should not be necessary. 

    My workaround is instead of using maintenance mode, protecting the site with a password protection. However, when I do this, I can't update php files from theme editor. Also quite annoying, but at least I can do all other things (up until now).

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  • Avatar
    Ivan Postnikov

    Hello @Michael,

    Thank you for the feedback and for sharing your valuable experience.

    Right now there is no ETA but after it will be fixed, the article will be updated.

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  • Avatar
    Matt Stefanik

    How is it that every other maintenance mode plugin, even the free versions, allows the admin to still access the /wp-admin areas of the site to still work on the site and Plesk doesn't?  Absolutely ridiculous, makes zero sense.  You should at the very least immediately change the name of the this feature because it does not put the site in actual "maintenance mode" like the WP plugins you're suggesting we use.  Total waste of time customizing the front end "Maintenance Mode" page only to discover I can no longer work on the site from the wp-admin.  

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  • Avatar
    Danil Dmitrienko

    Hello @Matt,

    I thank you for your feedback. WordPress toolkit maintenance mode feature was designed to block access for all users and to be used along with the instance cloning feature. It is understandable that the current functionality may be confusing. That's why it is planned for improvement.

    Please, subscribe to this article by clicking "Follow" to receive all updates about this functionality.

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  • Avatar
    Christina-Marie Miyar (Edited )

    Matt Stefanik I had the same problem. Really upset me because I just finished customizing it and then it turns out it blocks everything. Download this plugin by SeedPod then select "use maintenance.php" and it'll use the page you customized in Plesk. https://wordpress.org/plugins/coming-soon/

    Plesk Danil Dmitrienko - This is ridiculous btw if this is an intended option you can easily add a second toggle to make it fully disabled or just disable for end-users... frankly, outright lazy. I'll program it myself if you'll add it. I cannot believe you've ignored this issue for over a year... Sloppy and upsetting.

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    Julian Bonpland Mignaquy

    Christina-Marie Miyar thanks for bringing this to our attention. I just wanted to let you know that our developers are considering this.

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