On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Redirection rules and other settings configured in the .htaccess file do not work on a website in Plesk for Linux




  • Avatar
    Matthias Ulewicz


    Mention only about adding these attributes.


    Options +FollowSymLinks
    RewriteEngine On

    ErrorDocument 404 /error/404.htm
    ErrorDocument 500 /error/500.htm


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  • Avatar
    Ivan Postnikov

    Hello Matthias Ulewicz

    Sorry for the late response but could you, please, clarify your request?

    If you need to convert the mentioned directives, try using the extension mentioned in this article.

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  • Avatar
    Alejandro Hernandez

    Hi Everyone

    I have a problem with the htaccess. The main concern is, when Im using the preview website, the htaccess works, but as soon im using the real domain it's not.

    do you have any clue?

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