Cannot login to Plesk via WHMCS after migration: Customer with external id 'whmcs_plesk_XX' is not found in panel

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    Miomir Besarabic

    We have the same issue on Linux too. Moved few servers from old Centos to new with Ubuntu and lost all external id's for WHMCS. It's alson not only on Windows.

     

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    Alexandr Redikultsev

    Hi @Miomir Besarabic!

    Indeed, this issue is related to Plesk Migrator extension rather then to operation system, I have updated the article with this information! Thank you.

    However, In order to avoid it, the same steps should be used, the only difference is the location of the configs, it is /usr/local/psa/admin/plib/modules/panel-migrator/backend/conf/samples/.

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    Maximilian Hermann

    Doesn't seem to be resolved.

    Just migrated from onyx to obsidian and had the same issue. I had to add the external IDs manually

     

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    Francisco Garcia

    Hi Maximilian Hermann,

    This is quite an old bug, which according to this https://talk.plesk.com/threads/plesk-migrator-extension.336874/ seems to be fixed a long time ago.

    If you're still experiencing this issue, please verify first that the Plesk Migrator extension is up-to-date, and then open a support request.

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