Webmail service for Service Plan is disabled after migration

Created:

2017-04-27 11:54:24 UTC

Modified:

2017-08-16 17:22:19 UTC

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Webmail service for Service Plan is disabled after migration

Applicable to:

  • Plesk Onyx for Windows

Note: This article has the reference to the issue with the fix available:

  • #PMT-3723 "When migrating from Plesk with a remote SmarterMail server to Plesk with a local SmarterMail server, or vice versa, the webmail settings for hosting plans and subscriptions were not converted as intended."
    Fixed in:
Please consider updating your server:

Symptoms

Source server is configured to use SmarterMail as a mail server and corresponding Webmail service.

Target server is configured to use remote SmarterMail and the same webmail client.

After Service Plan migration, webmail service is disabled in Service Plan on the target server.

Cause

This is Plesk bug with ID #PMT-3723 which is fixed in Plesk Migrator 2.8.7 .

Resolution

Plesk Migrator is updated automatically, no special actions are required.

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