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Unable to add an FTP account for a domain: button is missing

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Julia Minenkova
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Plesk Onyx

Applicable to:

  • Plesk Obsidian

Symptoms

1. Unable to add an FTP account for a domain: Button Add an FTP account is missing in Plesk > Domain > example.com > FTP Access .

2. Subscription example.com uses "example_plan" service plan.

3. In Plesk > Service Plan > example_plan > Resources > Additional FTP accounts is set to 0.

Cause

The restriction is set for creating additional FTP users in Service Plan used by the domain.

Solution

1. Go to Plesk > Service Plans > example > Resources and increase number of Additional FTP accounts.

2. Press Update & Sync to save changes and apply them for all domains assigned to a plan named "example_plan".

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