Applicable to:
- Plesk Onyx for Windows
Symptoms
-
Plesk is not accessible:
CONFIG_TEXT: ERROR: Exception: Unable to get administrator password: The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \\.\pipe\
-
In Event Viewer > Plesk, the following error appears:
CONFIG_TEXT: Unhandled exception
E06D7363
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe -
services.msc
shows thatPlesk Management Service
is being restarted, endlessly. -
Task Manager shows that
Parallels.MonitorSrv.exe
process consumes a lot of memory.
Cause
This is Plesk bug with ID #PPP-28421 . It was fixed in Plesk Onyx 17.5 MU#4.
Resolution
For Plesk Onyx 17.5, install the latest Plesk micro-updates .
For Plesk Onyx 17.0 and earlier Plesk versions, consider upgrading to the latest Plesk version.
As a workaround, kill Parallels.MonitorSrv.exe
process using Task Manager.
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