Applicable to:
- Plesk for Linux
- Plesk for Windows
Question
How to reset a password of a Plesk user account (reseller / customer / additional user)?
Answer
Note: If you are a Plesk user and forgot your password, please contact your service provider for assistance or use the "Forgot your password?" feature on the Plesk login page to reset your password.
-
Open the settings page of a user:
-
in Service Provider view
Open any subscription to which a user belongs > switch to the Users tab > click on a username > Change Settings.
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in Power User view
Go to Users > click on a username > Change Settings.
-
-
In the Plesk Preferences section, specify a new password and apply the changes.
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Connect to the Plesk server via SSH (Linux) / RDP (Windows Server).
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List all Plesk users (on Windows server, start a command prompt as an Administrator):
# plesk db "select contactName as 'Plesk customer/reseller',login as 'Login' from smb_users"
+----------------+-------+
| Plesk username | Login |
+----------------+-------+
| Administrator | admin |
| John Doe | jdoe |
+----------------+-------+ -
Change the password for a Plesk user using his "Login" from the previous step:
# plesk bin user -u jdoe -passwd '12345'
where
- jdoe - a username of the customer
- 12345 - a new password
Comments
9 comments
The "Forgot your password" feature is broken in 18.0.24
Hello Shawn K. Hall
I've checked it on a test server and the issue wasn't reproduced.
Used OS and Plesk version:
# plesk -v
Product version: Plesk Obsidian 18.0.24.0
OS version: CentOS 7.5.1804 x86_64
There's a possibility that you've tried to reset password for Administrator and received the following message:
This message is an expected one, for security reasons.
In case you have another error message, consider submitting a request to Plesk Support: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-
Standard user, not administrator. The returned message after submitting the "Forgot your password" form is "Information: The password reset email was sent to your email address: @." "@" is not, as you can imagine, a valid email address, nor the email address submitted in the form.
Product version: Plesk Obsidian 18.0.24.0
Build target: Windows 2012/2016/2019
Build date: 2020/02/15 10:00
Revision: f7e1d27512780b5609f45dcb5a501022c4d001f2
Hi @Shawn K. Hall,
I repeated the described steps on a similar test installation, but I didn't face the issue. The email was successfully sent to a Plesk user.
Could you contact Plesk support directly? We would like to investigate this issue more closely:
https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-
Hello
I have forgoten may password.
I tryed to change retrieve password but i got this respones "Error: Identification failed: invalid username or email address specified. Please try again."
Are there any oter soultion for change password?
Thanks
Hello Vahram
Do I get it right that you're not the admin of Plesk installation?
According to the error message, the user name you've specified doesn't exist on the server. Consider contacting the company, which has provided hosting services to you.
I need to reset my password but I get no link from Plesk. I just get a message that says: A Responsive Email template.
How can I contact someone at Plesk to help me reset my password?
Thanks
Hi @D Rashed Rana,
As I understand, you are trying to reset your user password via the "Forgot your password?" link on the Plesk login page, but the password reset email is not arriving.
If you are not a Plesk administrator, I'd suggest to contact your service provider for assistance.
The old password is not recognized when trying to create new password. Old password was just used to access account. When using the lost password feature, no email is sent. Please help.
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