How to reset a password of a Plesk user account

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    Shawn K. Hall

    The "Forgot your password" feature is broken in 18.0.24

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    Ivan Postnikov

    Hello Shawn K. Hall

    I've checked it on a test server and the issue wasn't reproduced.

    Used OS and Plesk version:

    # plesk -v
    Product version: Plesk Obsidian 18.0.24.0
    OS version: CentOS 7.5.1804 x86_64

    There's a possibility that you've tried to reset password for Administrator and received the following message:

    This message is an expected one, for security reasons.

    In case you have another error message, consider submitting a request to Plesk Support: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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    Shawn K. Hall

    Standard user, not administrator. The returned message after submitting the "Forgot your password" form is "Information: The password reset email was sent to your email address: @." "@" is not, as you can imagine, a valid email address, nor the email address submitted in the form.

    Product version: Plesk Obsidian 18.0.24.0
    Build target: Windows 2012/2016/2019
    Build date: 2020/02/15 10:00
    Revision: f7e1d27512780b5609f45dcb5a501022c4d001f2

     

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    Maxim Krasikov (Edited )

    Hi @Shawn K. Hall,

    I repeated the described steps on a similar test installation, but I didn't face the issue. The email was successfully sent to a Plesk user. 

    Could you contact Plesk support directly? We would like to investigate this issue more closely:
    https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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    Vahram

    Hello
    I have forgoten may password.
    I tryed to change  retrieve password  but i got this respones  "Error: Identification failed: invalid username or email address specified. Please try again."
    Are there any oter soultion for change password?
    Thanks

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    Ivan Postnikov

    Hello Vahram

    Do I get it right that you're not the admin of Plesk installation?

    According to the error message, the user name you've specified doesn't exist on the server. Consider contacting the company, which has provided hosting services to you.

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