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Where to check what IP addresses banned/blacklisted in Plesk?

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Alexey Lapshin
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Plesk for Windows Plesk for Linux kb: how-to

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Question

Where located banned/blacklisted IP addresses in Plesk and how to remove them from there?

Answer

There are two places where IP addresses can be banned/blacklisted. Both available and manageable from Plesk UI: 

  1. Log into Plesk > Tools & Settings > IP Address Banning (Fail2Ban)
  2. Log into Plesk > Tools & Settings > Mail Server Settings > "Black list" tab

Comments

6 comments

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  • Avatar
    Nicolas Lambert

    I don't have these options in Tools and Settings. I'm using Plesk for Windows Version 17.8.11 Update #57. Is there another way to see who's banned or blocked from connecting to our FTP accounts?

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    Alisa Kasyanova

    @Nicolas Lambert
    Check Tools & Settings > Firewall, there could be a rule that forbids some IP addresses to connect to FTP.

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    Kaique Everton

    I'm desperate I searched everywhere and I couldn't find where the blocking of my IP address is, I know it has something to do with the Firewall because when I disable it for a few moments I can access it via my IP address, but I even tried to uninstall the Firewall, however, without a positive result until I reviewed the rules, I am new to plesk and brings all my clients to my new server and I cannot perform maintenance without a VPN

    Please help me

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    Anzhelika Khapaknysh

    @Kaique Everton,

    Please be sure that your server IP address and the IP address you're using for connecting to Plesk is whitelisted:

    Log into Plesk > Tools & Settings > Fail2ban > Trusted IP addresses > Add trusted IP

    In case the issue persists, don't hesitate to contact our Support Team directly, so they may assist you with this issue.

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    b_p

    For clients, it would be helpful if they can check if their current IP address is blocked (mainly for Mail access).

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    Mikhail Shport

    Hello b_p,

    Currently, such functionality is yet to be implemented in Plesk. I suggest you create a request on the UserVoice portal and describe the needs with as many details as possible. The top-ranked suggestions are likely to be included in the next versions of Plesk.

    Also, you may check the resources below that can help to add and customize notifications from Fail2Ban:

    http://www.fail2ban.org/wiki/index.php/Sendmail

    https://technicalramblings.com/blog/how-to-add-email-notifications-to-fail2ban/

    Note: In that case, it should be done on your side and on your own risk.

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