Plesk for Windows
Plesk for Linux
kb: how-to
ABT: Group B
Applicable to:
- Plesk for Linux
- Plesk for Windows
Question
Where the banned/blacklisted IP addresses are located in Plesk and can be removed?
Answer
There are two places where IP addresses can be banned/blacklisted. Both available and manageable from Plesk UI:
- Log into Plesk > Tools & Settings > IP Address Banning (Fail2Ban)
- Log into Plesk > Tools & Settings > Mail Server Settings > "Black list" tab
Comments
7 comments
I don't have these options in Tools and Settings. I'm using Plesk for Windows Version 17.8.11 Update #57. Is there another way to see who's banned or blocked from connecting to our FTP accounts?
@Nicolas Lambert
Check Tools & Settings > Firewall, there could be a rule that forbids some IP addresses to connect to FTP.
I'm desperate I searched everywhere and I couldn't find where the blocking of my IP address is, I know it has something to do with the Firewall because when I disable it for a few moments I can access it via my IP address, but I even tried to uninstall the Firewall, however, without a positive result until I reviewed the rules, I am new to plesk and brings all my clients to my new server and I cannot perform maintenance without a VPN
Please help me
@Kaique Everton,
Please be sure that your server IP address and the IP address you're using for connecting to Plesk is whitelisted:
Log into Plesk > Tools & Settings > Fail2ban > Trusted IP addresses > Add trusted IP
In case the issue persists, don't hesitate to contact our Support Team directly, so they may assist you with this issue.
For clients, it would be helpful if they can check if their current IP address is blocked (mainly for Mail access).
Hello b_p,
Currently, such functionality is yet to be implemented in Plesk. I suggest you create a request on the UserVoice portal and describe the needs with as many details as possible. The top-ranked suggestions are likely to be included in the next versions of Plesk.
Also, you may check the resources below that can help to add and customize notifications from Fail2Ban:
http://www.fail2ban.org/wiki/index.php/Sendmail
https://technicalramblings.com/blog/how-to-add-email-notifications-to-fail2ban/
Note: In that case, it should be done on your side and on your own risk.
this article says it applies to windows plesk when IP address banning (fail2ban) is only on Linux version
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