Plesk is not accessible: Uncaught exception 'Zend_Config_Exception' with message 'Error parsing JSON data'

Created:

2017-04-21 16:56:50 UTC

Modified:

2017-08-08 13:28:44 UTC

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Plesk is not accessible: Uncaught exception 'Zend_Config_Exception' with message 'Error parsing JSON data'

Symptoms

Plesk is not accessible:

Fatal error: Uncaught exception 'Zend_Config_Exception' with message 'Error parsing JSON data' in /usr/local/psa/admin/externals/Zend/Config/Json.php:136 Stack trace: #0 /usr/local/psa/admin/plib/Plesk/Config.php(158): Zend_Config_Json->__construct('{"db":{"smb_set...') #1 /usr/local/psa/admin/plib/Plesk/Config.php(98): Plesk_Config::getCustomizationsConfig() #2 /usr/local/psa/admin/plib/Plesk/Config.php(16): Plesk_Config::_applyCustomizationsConfig(Object(Zend_Config)) #3 /usr/local/psa/admin/plib/Plesk/Config.php(49): Plesk_Config::_init() #4 /usr/local/psa/admin/plib/Plesk/Log.php(29): Plesk_Config::get() #5 /usr/local/psa/admin/plib/Plesk/Log.php(360): Plesk_Log::init() #6 /usr/local/psa/admin/plib/Plesk/Log.php(263): Plesk_Log::get() #7 /usr/local/psa/admin/plib/Plesk/Log.php(169): Plesk_Log::log('panel', 3, 'Error parsing J...') #8 /usr/local/psa/admin/plib/PleskException.php(26): Plesk_Log::err('Error parsing J...') #9 /usr/local/psa/admin/plib/PleskException.php(13): report_crash('Error parsing J...', Array, 'Zend in /usr/local/psa/admin/externals/Zend/Config/Json.php on line 136

Cause

/usr/local/psa/admin/conf/customizations.conf file is corrupted

Resolution

Re-apply customizations.conf file using the following steps:

1. Move the file to root directory:

# mv /usr/local/psa/admin/conf/customizations.conf ./

2. Re-apply the file by retrieving the license in Tools and Settings > License Management > Retrieve

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