Website is showing "500.19 - Internal Server Error". Cannot read configuration file due to insufficient permissions.

Created:

2017-04-14 14:49:47 UTC

Modified:

2017-08-08 13:14:14 UTC

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Website is showing "500.19 - Internal Server Error". Cannot read configuration file due to insufficient permissions.

Symptoms

A new domain 'example.com' with dedicated IP address was created on Plesk for Windows
While trying to access the website the following error appears:

500.19 - Internal Server Error
Config Error Cannot read configuration file due to insufficient permissions
Config File \\?\C:\Inetpub\vhosts\example.com\httpdocs\web.config

Cause

Incorrect application pool specified for example.com in IIS. It is assigned to default plesk(default)(4.0) pool in IIS instead of its own example.com(domain)(4.0) pool.

Resolution

Re-apply IIS application pool settings for the domain at Home > Domain > example.com > Dedicated IIS Application Pool for Website - click Switch Off, then click Switch On.

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