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An assigned SSL certificate is not used by the website

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George Alibegashvili
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Plesk Onyx for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk Onyx for Linux

Symptoms

  • An SSL certificate newly assigned in Domains > example.com > Hosting settings is not used by the website.

  • An SSL certificate assigned in Domains > example.com > SSL/TLS Certificates > Secure Webmail is not used by the webmail.

  • Going to Tools & Settings > Apache Web Server > Apache restart interval is enabled

Cause

Apache graceful restart is configured causing a delay in Apache and Nginx reconfiguration.

Resolution

Consider one of the following options:

Click on a section to expand

Restart manually web server services

  1. Connect to the server via SSH

  2. Regenerate website configuration:

    # plesk sbin httpdmng --reconfigure-domain example.com

  3. Restart related web server services:

    • Apache service:

      # plesk sbin websrvmng --restart

    • NGINX service (If it is installed):

      # plesk sbin nginx_control --restart

Reduce the Apache restart interval

  1. Log in to Plesk GUI

  2. Go to Tools & Settings > Apache web server > Set Apache restart interval to a lower value

Comments

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    Patrick Alberts

    I have the symptoms described. The solution, however, does not work.

    I don't think I have nginx running anyhow. The command gives:

    ~# plesk sbin nginx_control --restart
    /opt/psa/admin/sbin/nginx-config execution failed:
    /opt/psa/admin/sbin/nginx-config: Zeile 271: /usr/sbin/nginx: Datei oder Verzeichnis nicht gefunden
    /opt/psa/admin/sbin/nginx-config execution failed:
    /opt/psa/admin/sbin/nginx-config: Zeile 271: /usr/sbin/nginx: Datei oder Verzeichnis nicht gefunden
    exit status 127

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