Plesk shows 500 Internal Server error

Created:

2017-04-14 18:53:07 UTC

Modified:

2017-08-08 13:45:17 UTC

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Plesk shows 500 Internal Server error

Applicable to:

  • Plesk for Linux

Symptoms

  1. Plesk login page returns "500 Internal Server" error.
  2. Some Plesk utilities terminate with error:

    # plesk repair --help
    exit status 255
  3. The following error can be found if run strace for plesk repair utility:
    munmap(0x7fdc8f7ca000, 4096)            = 0
    open("/usr/share/zoneinfo/America/Chicago", O_RDONLY) = -1 ENOENT (No such file or directory)
    close(4) = 0

Cause

The root cause of that behaviour in the fact that some timezone files are missing. This is Plesk bug with ID #PPPM-6088 which is planned to be fixed in future Plesk updates.

Resolution

As a workaround restore missing timezone files by reinstalling tzdata package.

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