Webmail is inaccessible for domain with disabled hosting: Plesk default page

Created:

2017-04-08 00:34:04 UTC

Modified:

2017-08-16 17:28:29 UTC

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Webmail is inaccessible for domain with disabled hosting: Plesk default page

Applicable to:

  • Plesk for Linux

Symptoms

Webmail.example.com shows Plesk default page or "HTTP 404" error.

Configuration files in /etc/apache2/plesk.conf.d/webmails/example.com_webmail.conf , /etc/nginx/plesk.conf.d/webmails/example.com_webmail.conf are empty and not included in Apache configuration:

# apache2ctl -S | grep example.com
Syntax OK
[Exit 1]

ip_addr_id parameter is missing from dom_param table:

mysql> select * from dom_param where dom_id=47 and param='ip_addr_id';
Empty set (0.00 sec)

Webmail configuration file is incomplete for this domain:

# cat /etc/httpd/conf/plesk.conf.d/webmails/example.com_webmail.conf
#ATTENTION!
#
#DO NOT MODIFY THIS FILE BECAUSE IT WAS GENERATED AUTOMATICALLY,
#SO ALL YOUR CHANGES WILL BE LOST THE NEXT TIME THE FILE IS GENERATED.
<IfModule mod_ssl.c>
</IfModule>

Cause

Database inconsistency after upgrade. This is Plesk bug with ID PPPM-6053 that will be fixed in future Plesk updates.

Resolution

The following workaround is available:

1. Enable hosting for the domain Plesk > Domains > example.com > Hosting Settings > Hosting type (Change) > Hosting type (Website Hosting) .
2. Reconfigure the domain:

# plesk repair example.com

3. Disable hosting for the domain at Plesk > Subscriptions > example.com > Domains&Websites > Hosting Settings > Hosting Type

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