Creation of the service via WHMCS fails with the error: Domain Service Web not exists

Created:

2017-04-08 12:50:47 UTC

Modified:

2017-08-16 16:21:31 UTC

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Creation of the service via WHMCS fails with the error: Domain Service Web not exists

Applicable to:

  • Plesk for Windows
  • Plesk for Linux

Symptoms

  1. While an attempt to create a service with the username testusername123456 via WHMCS the following error appears:

    Module Command Error
    Error code: 1023. Error message: Failed API request: Domain Service Web not exists: domain=example.com, id=35

  2. Plesk allows creation of a subscription via WHMCS with an existing username.

    During the creation, the subscription is partly-created and the following error occurs in WHMCS:

    Order Accept Encountered Problems Error code: 2204. Error message: Unable to update hosting preferences. The user testuser already exists. Incorrect fields: "login".

    After the username changing in WHMCS and continuing the creation process, it fails with an error:

    Order Accept Encountered Problems Error code: 1007. Error message: Incorrect name example.com. This domain name already exists.

Cause

Both issues are affected by Plesk bug PPPM-6071 . It will be fixed in future updates.

Resolution

  1. For first issue change the username testusername123456 according to the following requirements:

    You can use lowercase alphanumeric, dash, and underscore symbols in the username. The username should start with a lowercase alphabetic character and should be between 1 and 16 characters in length.

    For example, the username testusername123456 consists of 18 characters, while the maximum characters for a username are limited 16. To solve the issue for this case, it is needed to remove 2 characters from the username testusername123456 .

  2. For second issue, as a workaround, manually remove the partly created subscription in Plesk and then recreate it via WHMCS.

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