- Plesk for Windows
- Plesk for Linux
While an attempt to create a service with the username
testusername123456via WHMCS the following error appears:
Module Command Error
Error code: 1023. Error message: Failed API request: Domain Service Web not exists: domain=example.com, id=35
Plesk allows creation of a subscription via WHMCS with an existing username.
During the creation, the subscription is partly-created and the following error occurs in WHMCS:
Order Accept Encountered Problems Error code: 2204. Error message: Unable to update hosting preferences. The user testuser already exists. Incorrect fields: "login".
After the username changing in WHMCS and continuing the creation process, it fails with an error:
Order Accept Encountered Problems Error code: 1007. Error message: Incorrect name example.com. This domain name already exists.
Both issues are affected by Plesk bug PPPM-6071 . It will be fixed in future updates.
For first issue change the username
testusername123456according to the following requirements:
You can use lowercase alphanumeric, dash, and underscore symbols in the username. The username should start with a lowercase alphabetic character and should be between 1 and 16 characters in length.
For example, the username
testusername123456consists of 18 characters, while the maximum characters for a username are limited 16. To solve the issue for this case, it is needed to remove 2 characters from the username
For second issue, as a workaround, manually remove the partly created subscription in Plesk and then recreate it via WHMCS.