Kaspersky Antivirus is not working after virus database update

Created:

2017-04-07 14:28:06 UTC

Modified:

2017-04-24 07:07:02 UTC

2

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Kaspersky Antivirus is not working after virus database update

Symptoms

  • After the recent update of Kaspersky's virus database it does not scan incoming email.

  • Plesk administrator receives mail notification with the following content:

    Dear User,
    
    A message with the following attributes cannot be scanned for viruses due an error:
    
    Sender = j.doe@example.com (may be forged)
    Recipients = info@domain.tld
    Subject = [#115869]: Error
    Message-ID = <a99f5990db88a0fa8a8dab15044d062b@support.example.com>
  • The following can be found in /var/log/maillog:

    kav-handler[20325]: Evt: 1, p1= 2147746397, p2 = 0, obj = Memory region 1, virus = (null)
    kav-handler[20325]: Evt: 32, p1= 4, p2 = 0, obj = Memory region 1, virus = (null)
    kav-handler[20325]: Message from j.doe@example.com is non scanned

Cause

Bug PPPM-6041 - Incorrect Kaspersky license key has been retrieved during the Daily Task.

Resolution

Go to: Tools and Settings > License Management > Additional License Keys > KAV.XXXXXXXX.XXXX > Retrieve Additional Key

OR

Via command line:

plesk php /usr/local/psa/admin/plib/scripts/kav-key-upgrade.php

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