- Plesk for Linux
- Plesk for Windows
Unable to open the Webmail going to Domains > example.com > Email Addresses > Webmail, it might show one of the following error messages:
CONFIG_TEXT: Not Found
The requested URL /roundcube/index.php was not found on this server.
Apache Server at webmail.example.com Port 80
CONFIG_TEXT: 404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
CONFIG_TEXT: HTTP 404. The resource you are looking for (or one of its
dependencies) could have been removed, had its name changed, or is
temporarily unavailable. Please review the following URL and make sure
that it is spelled correctly.
Requested URL: /default.aspx
webmail.example.comin a browser, Plesk default page is shown.
webmail.example.comresolves to an IP address 203.0.113.2:
# dig +short webmail.example.com
The IP address of the server where
webmail.example.comis hosted is 203.0.113.3.
example.comwas migrated from another server.
Invalid DNS record for webmail. The domain name
webmail.example.com resolves to an incorrect IP address.
In case DNS settings are managed in Plesk:
Open Domains > example.com > DNS Settings > webmail.example.com
Change the IP address to 203.0.113.3
In case DNS settings are managed on a registrar's side - access registrar's DNS Settings and change the IP address of A record webmail.example.com to 203.0.113.3
Note: After applying changes, it will take up to 48 hours to make the new records available on global DNS servers.