Web statistics is missing or shows placeholder (default page): this page has been automatically generated by Plesk

Created:

2017-04-05 14:10:46 UTC

Modified:

2017-08-16 17:37:58 UTC

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Web statistics is missing or shows placeholder (default page): this page has been automatically generated by Plesk

Applicable to:

  • Plesk for Linux

Symptoms

  • Web statistics in Domains > example.com > Web Statistics is showing placeholder instead of actual statistics.
    OR:
    Web statistics in Domains > e xample.com > Web Statistics is missing.
  • Statistics is actually calculated and can be found in var/www/vhosts/system/example.com/statistics/webstat-ssl/
  • Statistics is available on the following URL https://example.com/plesk-stat/webstat-ssl/ .

Cause

This is Plesk bug with ID # PPPM-548 which will be fixed in future product updates.

Resolution

Until the fix is available, the following workaround can be used:

1. Connect to the server using SSH.

2. Remove /var/www/vhosts/system/example.com/statistics/webstat/ directory:

# rm -rf /var/www/vhosts/system/example.com/statistics/webstat/

3. Create a symbolic link to the webstat-ssl directory:

# ln -s /var/www/vhosts/system/example.com/statistics/webstat-ssl/ /var/www/vhosts/system/example.com/statistics/webstat/
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