On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Errors are emailed after KernelCare extension removal: /bin/sh: 1: /usr/bin/kcarectl: not found




  • Avatar
    Markus Frank-Schagerl


    I'm pretty new and not really experienced in server management. Can you please also provide the information where to drop the suggested command line?

    I connected to my server via putty. After logging in, I entered the command line but that had no effect and I still get mailed that error several times a day.

    Thx for help.

    BR, Max

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  • Avatar
    Lev Iurev

    @Markus Frank-Schagerl  Please run the following command:


    ll /etc/cron.d/kcare-cron.rpmsave


    And send me output

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