Unable to calculate statistics: This app can't run on your PC

Symptoms

• Domains' statistics is not updated.

• It is not possible to recalculate statistics manually. For example, when recalculating statistics for a single domain:

  C:\> "%plesk_bin%/statistics.exe" --calculate-one --domain-name=example.com

  the operating fails with:

  PLESK_INFO: This app can't run on your PC

Cause

The file %plesk_bin%\statistics.exe is corrupted.

Resolution

Replace the corrupted statistics.exe file with a functional one:

1. Connect to the Plesk server via RDP.

2. Download and unpack statistics.exe from a zip file for your Plesk version:

   • Plesk Onyx 17.8

   • Plesk Onyx 17.5

3. Open the %plesk_bin% folder (just paste this path in Windows Explorer to open).

4. Remove the original statistics.exe file.

5. Put the downloaded statistics.exe file into the same folder.