On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

How to upload a Plesk xml.tar/xml.zip backup file to the Backup Manager



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    Eric Matt

    When using CLI, I got the error "The dump does not nave XML configuration file" when using the command 'PLESK_BACKUP_PASSWORD="yourpassword" plesk sbin pmm-ras --import-file-as-dump --dump-file-specification /path/to/file.tar'.


    In my error, that's not a typo, that 'nave' is in the msg from plesk. I couldnt find anything online regarding this message nor the correctly spelled "The dump does not have XML configuration file". Anyway, the solution is VERY simple. Use the absolute path for /path/to/file.tar. I just did file.tar Jeeeezzz, took me more than 30min to figure it out. Hopefully this message helps someone else.

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