Plesk shows 500 Internal Server Error: registry.xml

Created:

2017-03-31 22:56:27 UTC

Modified:

2017-08-21 03:29:57 UTC

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Plesk shows 500 Internal Server Error: registry.xml

Applicable to:

  • Plesk Onyx for Windows

Applicable to:

  • Plesk Onyx for Windows

Symptoms

  • Plesk shows "HTTP Error 500.0 - Internal Server Error".
  • The following errors can be found in Event Viewer:

    Terminating: exception was raised, but it cannot be converted to Zend exception yet: error:
    Cannot parse repository file: "C:\Program Files (x86)\Parallels\Plesk\admin\repository\registry.xml". XMLRPC error: Invalid length of 15 of datetime. Must be at least 17 characters
    Cannot parse repository file: "C:\Program Files (x86)\Parallels\Plesk\admin\repository\registry.xml".
    XMLRPC error: Expected <param> to have 1 children, found 0
    at getWaitTimeout()(`anonymous-namespace'::TokenUpdater::getWaitTimeout line 92)
    Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe
    Empty repository file: C:\Program Files (x86)\Plesk\admin\repository\registry.xml
    at getWaitTimeout()(`anonymous-namespace'::TokenUpdater::getWaitTimeout line 92)
    Execute file name: C:\Program Files (x86)\Plesk\admin\bin\plesksrv.exe

Cause

%plesk_dir%\admin\repository\registry.xml file is empty or corrupted.

Resolution

  1. Rename or move %plesk_dir%\admin\repository\registry.xml file.
  2. Restart Plesk Management Service using Plesk Services Monitor.
  3. Retrieve a license key under Tools & Settings > License Management .
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