Applicable to:
- Plesk for Windows
Symptoms
-
Plesk upgrade fails with the following message:
PLESK_ERROR: Upgrading Plesk SQL server... MSI: Error! Critical action 'Upgrade data of MySQL Server...' failed: Command "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mysqlmng_adm.exe" --upgrade-server-data "--initial-ver=5.5" "--target-ver=5.5.54" failed with code 1. Output: Stop service... Removing InnoDB log files... Start service... Access is denied. (Error code 5) at StartService 'PleskSQLServer' at (service::startService line 211) at startService(PleskSQLServer)(service::startService line 274) at execute console command --upgrade-server-data(vconsoleapp::start line 122) at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mysqlmng_adm.exe" --upgrade-server-data "--initial-ver=5.5" "--target-ver=5.5.54"(vconsoleapp::run line 139)
at (CmdAction::Commit line 393) at Execute action Upgrade data of MySQL Server...(executeList line 271) Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\mysql-admin.msi': Fatal error during installation. (Error code 1603) Error: The installation of the package 'mysql' failed with code 1603. (upgrade: Upgrading Plesk SQL server...) -
Plesk SQL Server service cannot be started with the following error:
CONFIG_TEXT: Access is denied. (Error code 5)
Cause
Incorrect permissions on the %plesk_dir%MySQL
folder or/and its files and subfolders.
Resolution
-
Connect to the server via RDP.
-
Open Plesk Reconfigurator.
-
Click the Repair Plesk installation button:
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Mark Plesk File Security and Plesk Services checkboxes and click the Check button:
-
Start the Plesk SQL Server service via Plesk Services Monitor if it was not started automatically on the previous step:
-
Continue Plesk upgrade via Plesk > Tools & Settings > Updates and Upgrades.
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