Plesk upgrade failed on the server with AVG: Access is denied. (Error code 5) at StartService 'PleskSQLServer'

Created:

2017-03-29 11:25:00 UTC

Modified:

2017-08-08 13:17:53 UTC

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Plesk upgrade failed on the server with AVG: Access is denied. (Error code 5) at StartService 'PleskSQLServer'

Applicable to:

  • Plesk Onyx for Windows

Symptoms

Plesk upgrade failed with the following message:
Upgrading Plesk SQL server...
MSI: Error! Critical action 'Upgrade data of MySQL Server...' failed:
Command "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mysqlmng_adm.exe" --upgrade-server-data "--initial-ver=5.5" "--target-ver=5.5.54" failed with code 1. Output: Stop service...
Removing InnoDB log files...
Start service...
Access is denied. (Error code 5) at StartService 'PleskSQLServer'
at (service::startService line 211)
at startService(PleskSQLServer)(service::startService line 274)
at execute console command --upgrade-server-data(vconsoleapp::start line 122)
at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mysqlmng_adm.exe" --upgrade-server-data "--initial-ver=5.5" "--target-ver=5.5.54"(vconsoleapp::run line 139)
at (CmdAction::Commit line 393)
at Execute action Upgrade data of MySQL Server...(executeList line 271)
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\mysql-admin.msi': Fatal error during installation. (Error code 1603)
Error: The installation of the package 'mysql' failed with code 1603. (upgrade: Upgrading Plesk SQL server...)
Not all packages were installed.
Please contact product technical support.

AVG Protection is installed on the server.

Cause

AVG Protection denies the access to the service.

Resolution

Remove AVG Protection, reboot the server and continue Plesk upgrade.

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