Mailbox usage percentage is equal to 0 or not showing correctly in Roundcube

Created:

2017-03-27 21:06:13 UTC

Modified:

2017-08-08 13:45:34 UTC

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Mailbox usage percentage is equal to 0 or not showing correctly in Roundcube

Applicable to:

  • Plesk Onyx for Linux

Symptoms

Mailbox usage percentage in Roundcube webmail is equal to 0 or not showing correctly. At the same time, the mailbox usage on Mail tab is shown correctly.

Cause

Corrupted /var/qmail/mailnames/example.com/info/Maildir/maildirsize file.

Resolution

Recreate maildirsize file by enlarging and then decreasing back mailbox size in either of the following places:

1. Plesk > Domains > example.com > Mail > example@example.com > Mailbox

2. Plesk > Service Plans > Example Plan > Resources > Mailbox size

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