On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Add Domain button is missing on subscription if hosting is disabled in service plan

Avatar
Miguel Monteiro
Updated
Follow
kb: bug ABT: Group B

Symptoms

  • Add Domain button is missing on subscription if hosting is disabled in the service plan:
    2017_09_22_18_40_46_no_hosting_Plesk_Onyx_17.5.3.png
    2017_09_22_18_42_36_TEST.ttk_Plesk_Onyx_17.5.3.png
  • Both Add Domain/Add Domain Alias buttons are missing on subscription when login in Plesk as a customer (Subscriptions > example.com > Manage in Customer Panel):
    2017_09_22_18_21_18_Websites_Domains_Plesk_Onyx_17.5.3.png

Cause

Currently, Plesk does not support adding additional domains on subscription without hosting. This is a request with ID PPPM-7124 which is planned to be fixed in future Plesk updates.

Resolution

Change subscription type to "Web hosting" in order to create additional domains.

Comments

3 comments

Sort by Date Votes
  • Avatar
    John Mitchell

    Hi,

    I tried your workaround for this and it created the domain and is marked as being in that subscription however when I view the subscription it does not show.  I can see it listed under subscriber domains but not under the subscription itself.

    When do you think this will be fixed?  I see this ticket was updated 8 months ago.

    I am on Plesk Onyx Version 17.8.11 Update #38

    John Mitchell

    Inology

    0
    Comment actions Permalink
  • Avatar
    Ivan Postnikov

    Hello @John,

    Currently, there is no exact ETA for the fix.

    Click "follow" to subscribe to the article and be notified about changes.

     

    0
    Comment actions Permalink
  • Avatar
    Andreas Schnederle-Wagner

    Hi,

    this bug makes our work with Plesk much more difficult! Customers can not see all of their domains while viewing the subscription, which is why we have a lot of support requests.
    I hope the bug will be fixed as soon as possible!

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles