Unable to access Plesk panel with Webmaster account

Created:

2017-03-24 19:07:34 UTC

Modified:

2017-08-16 16:02:00 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Unable to access Plesk panel with Webmaster account

Applicable to:

  • Plesk Onyx for Linux

Symptoms

Getting the following error message while accessing Plesk panel under Webmaster credentials:

PLESK_INFO: Internal error: Permission denied.
Message Permission denied.
File Response.php
Line 122
Type Modules_Dnssec_Dnssec\Plesk\XmlRpc\Exception\PermissionDenied

Cause

This is Plesk bug with ID PPPM-5478 that will be fixed in future updates.

Resolution

Disable the DNSSEC extension in Plesk > Extensions using Administrator account..

Or apply the following fix on Plesk Onyx 17.0:

  1. Connect to the server using SSH .
  2. Backup the original file:

    # mv /usr/local/psa/admin/plib/CommonPanel/Controller/Helper/Module.php{,.original}

  3. Download the following fixed file, unpack and replace:

    # wget https://support.plesk.com/hc/en-us/article_attachments/115000950313/Module.zip
    # unzip Module.zip
    # mv Module.php /usr/local/psa/admin/plib/CommonPanel/Controller/Helper/Module.php

Attachments:

Have more questions? Submit a request
Please sign in to leave a comment.