Unable to install a Symantec SSL certificate: Something went wrong with your order. Please double check configuration parameters. File not found

Symptoms

• When installing a Symantec SSL certificate at Domains > example.com > Symantec SSL, the process fails with one of the following error messages:

  PLESK_ERROR: SecureSiteStarterWildcard secure-site-starter-wildcard failed Incorrect file content.

  OR

  PLESK_ERROR: Something went wrong with your order. Please double check configuration parameters.File not found.

  OR

  PLESK_ERROR: Something went wrong with your order. Please double check configuration parameters.File Authentication Failed Due To Incorrect Content

• The following error appears in:

  • /var/log/plesk/panel.log on Linux servers

    CONFIG_TEXT: PHP Catchable Fatal Error: Argument 1 passed to Symantec\EncryptionEverywhere\ErrorException::__construct() must be an instance of Symantec\EncryptionEverywhere\Model\Error, instance of stdClass given, called in /opt/psa/admin/plib/modules/symantec/library/externals/src/ServiceProvider/SymantecServiceProvider.php on line 61 and defined; File: /opt/psa/admin/plib/modules/symantec/library/externals/src/Symantec/EncryptionEverywhere/Exception.php, Line: 30

  • %plesk_dir%admin\logs\php_error.log Windows servers

    CONFIG_TEXT: PHP Catchable Fatal Error: Argument 1 passed to Symantec\EncryptionEverywhere\ErrorException::__construct() must be an instance of Symantec\EncryptionEverywhere\Model\Error, instance of stdClass given, called in C:\Program Files (x86)\Plesk\admin\plib\modules\symantec\library\externals\src\ServiceProvider\SymantecServiceProvider.php on line 61 and defined; File: C:\Program Files (x86)\Plesk\admin\plib\modules\symantec\library\externals\src\Symantec\EncryptionEverywhere\Exception.php, Line: 30
    ERR [1] PHP Catchable Fatal Error: Argument 1 passed to Symantec\EncryptionEverywhere\ErrorException::__construct() must be an instance of Symantec\EncryptionEverywhere\Model\Error, instance of stdClass given, called in C:\Program Files (x86)\Plesk\admin\plib\modules\symantec\library\externals\src\ServiceProvider\SymantecServiceProvider.php on line 61 and defined; File: C:\Program Files (x86)\Plesk\admin\plib\modules\symantec\library\externals\src\Symantec\EncryptionEverywhere\Exception.php, Line: 30
    ERR [panel] Something went wrong with your order. Please double check configuration parameters.Incorrect file content.

  • Or in same log files, but specific for symantec extension (with debug mode enabled):

    CONFIG_TEXT: ERR [extension/symantec] Common\Http\Models\RestRequest Object
    . . .
    [{"contactType":"TECHNICAL_PRIMARY","firstName":"joe","lastName":"doe","company":"companyname","email":"jdoe@example.com","phone":"0123456789"}],"domain":{"cn":"example.com"},"authType":"FILE","validityPeriodDays":365,"certFormatList":["x509"]}
    )
    
    ERR [extension/symantec] Common\Http\Models\RestResponse Object
    (
        [headers:Common\Http\Models\RestResponse:private] => Array
            (
                ...
            )
    
        [body] => {"partnerOrderId":"ID_NUMBER_HERE","status":[{"name":"failed_file_auth","errors":[{"reason":"Incorrect file content.","key":"FILE_INCORRECT_CONTENT","field":"example.com"}]}]}
        [code] => 422
        [contentType] => application/json

• The option Permanent SEO-safe 301 redirect from HTTP to HTTPS is enabled at Domains > example.com > Hosting Settings.

• Domain's access log at Domains > example.com > Logs does not contain any requests to get the file /.well-known/pki-validation/fileauth.txt.

Cause

Permanent SEO-safe 301 redirect from HTTP to HTTPS prevents a Symantec SSL certificate from being installed. This is extension bug with ID #EXTCERT-1271 which will be fixed in future product updates.

Resolution

1. In Plesk, go to Domains > example.com > Hosting Settings and disable the option Permanent SEO-safe 301 redirect from HTTP to HTTPS.

2. Switch to Symantec SSL and install a required SSL certificate. This way domain's access log file in Domains > example.com > Logs will contain an entry like below that confirms successful connection from Symantec to install SSL:

   CONFIG_TEXT: "GET /.well-known/pki-validation/fileauth.txt HTTP/1.0" 200 338 "-" "DigiCert DCV Bot/1.1"

If an installation of Symantec SSL certificate continues to fail, contact Symantec Technical Support for further assistance.