Symptoms

• It is not possible to send mail via Roundcube.

• The following error can be found in /var/log/maillog :

  postfix/smtpd[30391]: NOQUEUE: reject: RCPT from example.hostname.com[::1]: 454 4.7.1 <john.doe@example.com>: Relay access denied; from=<jane.doe@test.com> to=<john.doe@example.com> proto=ESMTP helo=<webmail.test.com>
  

• There is no user value in Roundcube's configuration file:

  # grep smtp_user /usr/share/psa-roundcube/config/main.inc.php
  
  $rcmail_config['smtp_user'] = '';
  

  OR

  # grep smtp_user /usr/share/psa-roundcube/config/defaults.inc.php
  
  $config['smtp_user'] = '';
  

Cause

Misconfiguration in Roundcube settings.

Resolution

Set smtp_user value as %u :

# grep smtp_user /usr/share/psa-roundcube/config/main.inc.php

$rcmail_config['smtp_user'] = '%u';

OR

# grep smtp_user /usr/share/psa-roundcube/config/defaults.inc.php

$config['smtp_user'] = '%u';