Plesk for Linux
kb: technical
ABT: Group A
Applicable to:
- Plesk for Linux
Symptoms
-
It is not possible to send mail via Roundcube:
PLESK_ERROR: SMTP Error (535): Authentication failed.
-
The following error can be found in
/var/log/maillog
:CONFIG_TEXT: postfix/smtpd[30391]: NOQUEUE: reject: RCPT from example.hostname.com[::1]: 454 4.7.1 <john.doe@example.com>: Relay access denied; from=<jane.doe@test.com> to=<john.doe@example.com> proto=ESMTP helo=<webmail.test.com>
-
There is no user value in Roundcube's configuration file:
# grep smtp_user /usr/share/psa-roundcube/config/main.inc.php
$rcmail_config['smtp_user'] = '';OR
# grep smtp_user /usr/share/psa-roundcube/config/defaults.inc.php
$config['smtp_user'] = '';
Cause
Misconfiguration in Roundcube settings.
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