- Plesk for Linux
Unable to modify FTP user settings in Plesk:
PLESK_ERROR: SysUser::update() failed: Unable to execute usermng: usermng: /usr/sbin/usermod execution failed: usermod: user is currently used by process 4758 usermng: Unable to modify user:
Unable to delete Web user in Plesk or rename a domain:
PLESK_ERROR: Unable to execute usermng: usermng: /usr/sbin/userdel execution failed: userdel: user is currently used by process 4382 usermng: Unable to delete user:
PHP-FPM is set as a PHP handler at Plesk > Domains > example.com > PHP Settings.
This is a Plesk bug with ID PPPM-7087, which is planned to be fixed in future updates.
As a workaround:
Go to Domains > example.com > PHP Settings and switch the PHP handler from FPM by nginx to any with CGI/FastCGI support.
Note: If only FPM by nginx is present in Domains > example.com > PHP Settings, enable Proxy Mode in Domains > example.com > Apache and Nginx Settings
- Modify FTP account settings.
Set PHP-FPM handler back in Domains > example.com > PHP Settings
- If the issue still persists, temporarily suspend the subscription and try again.