On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Unable to modify FTP user: /usr/sbin/usermod execution failed: usermod: user is currently used by process




  • Avatar
    Christoph Farnleitner

    For those who still have troubles (or switching PHP mode is not an option): 

    pkill -KILL -u USERNAME

    may help in this case.

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  • Avatar
    Lev Iurev

    @Christoph, Thank you for sharing, but in general it is better to follow the article instructions

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